“EXTREMELY SHAMELESS, LYING & CHEATING STAFF. TERRIBLE EXPERIENCE.”
Hidden charges are levied; rooms not cleaned regularly; stated amenities are not provided; food taste just ok but hygiene an issue as we all fell sick despite drinking only packaged mineral water. Gym/playroom in bad shape - broken table tennis table, carrom board worn out, billiards table not functional, treadmill not functional; water supply issues; electricity outages very frequent; no guidance & help; staff is inclined to lie & cheat, and even raise their voice levels. No transparency in terms of tariffs & package inclusions. Projected as a great property but mismanaged to hilt. Worst experience ever in more than 12 years of active traveling across India. Better avoid this hotel at all costs. Much better hotels available in Manali at half the cost. Avoid, avoid, avoid.
Room Tip: Best to avoid this hotel. Terrible experience - staff is aggressive, rude & knows not even the 'h' of hospitality.