We were on holiday and started from Mahabaleswar in the morning, since I was driving on my own and
little tired so after reaching Pune on June 21st at 3:00 PM, I thought of taking a night halt. We
found Hotel Sirona on right hand side in front of Pune Central and moved in. I found the hotel ok
after looking at room, paid them Rs. 3000 in advance and checked in. We were given Room no. 33.
Then I called a helper to connect my internet connection and my wife moved into wash room. Suddenly
she screamed and I and helper ran towards bathroom, my wife complained that some one was in air duct
and peeping in through exhaust fan and looking inside.
I along with helper quickly ran towards terrace to check air duct, and we found two guys on terrace one was an electrician and other was another helper named Mr. Balu.
Electrician was bulky in
physique and it was difficult for him to getinto duct, so I asked him if wht Balu was doing, he said
he was on other side and dont know where he was. Balu was little scared and denying doing anythng.
Then I call a Manager. Manager was not only denying this act ffrom helper but also blaming me for
unnecessary creating situtation in hotel. Manager along with other helpers surrounded me in
agressive body langauage with no acceptance of any such act. They even deny possibility of such
thing, even when helper who was with me in room and electrician agreeing that this could hv been
done by balu, however later kept their mouth shut.
We decided to leave quickly and asked people their to take our luggage, which they denied to carry, so we on our own tool all the luggage and came bk to reception. I found a lady claimed as Hotel owner, she acted like her manager denying even a possibility of this act.
Anyways I asked for refund, which they denied, I even asked them to keep taxes and refund rest which they further outrightly denied.
Thanks to a receptionist, she suggested us a hotel nearby having tieup with this hotel, where we would not have to pay extra to stay. It was a shabby hotel, still we had no choice, even in that hotel we didnt found any means to lock our doors from inside. In Hotel Sirona and hotel Sriman, doors only have automatic locks which can be opened by any hotel employee without your consent.
Its not only unsafe to stay in Hotel Sirona and Sriman but also our experience was horrific and unfriendly. Being new to Pune city and helplessness I couldnt lodge a complain on same day.
I have a bill given to me, and they didnt even asked me for my identity card, which is mandatory all over India. Mr. Chandan the Hotel Manager, Mrs. Mehta the owner and one ore manager with little beard on chin were not only unfriendly but seems to b involved in bigger consipiracy