The reception people cheats travelers. They will give deluxe or slightly upgraded deluxe rooms which are low category rooms and tell you that those are Klub Klass category rooms and make you stay in those with the pretext that they dont have other rooms. They hardly guide anyone. The staff at reception is not aware of how far is the local airport from the hotel. When I asked one he said it to be 5km while it was more than 15km. They misguide also as they told me that the "Light n sound show" in the Gwalior fort is canceled for 3-4 days due to some film shooting while many of my friends went on their own and enjoyed the show/event.
Reception staff has a don't disturb me kind of attitude if you book via any travel portal. Directly through them they might care better.
The Housekeeping staff is particularly efficient, so is the room service and resturant staffs. Worst is the reception staff. Unimaginably bad.
No other choice in Gwalior actually. Usha Kiran Hotel is very far off. This is centrally located. Other hotel are also not upto the standard.
Beware of the reception staff. They will dupe you at the drop of your hat.